aq999 game Terms and Conditions

Welcome to the aq999 game platform. These Terms and Conditions ("Terms") form a legally binding agreement between aq999 game and its members. By registering on or continuing to use the platform, you are considered to have accepted all provisions of these Terms.

1General Provisions

These Terms apply to all services provided through the aq999 game platform, including casino games, sports betting, fishing games, and other entertainment activities. These Terms are drafted in accordance with the laws of Bangladesh and apply specifically to users residing in Bangladesh.

Accessing, registering on, or beginning to use any part of the platform constitutes automatic acceptance of these Terms. If you disagree with any part of these Terms, you are advised to refrain from using the platform.

2Account Registration and Eligibility

2.1 Registration Requirements

To open an account at aq999 game, the following conditions must be met:

• The applicant must be at least 21 years of age.
• Must be a resident of Bangladesh and have a valid mobile number.
• Each person may operate only one account.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Opening an account under another person's identity or as a representative is prohibited.

2.2 Identity Verification (KYC)

aq999 game may request identity verification from a member at any time. A national identity card, passport, or other government-issued document may be required for verification. Withdrawals may be placed on hold until verification is completed. Providing false information will result in account cancellation and any withdrawable balance may be forfeited.

3Account Security

Each member is responsible for the security of their own account. Keeping login credentials (username and password) confidential is the sole responsibility of each member. The following rules regarding security must be followed:

• Use a strong password and change it regularly.
• Never share account information with any third party.
• Report any suspicious activity or unauthorized access to the support team immediately.
• If you log in from a public or shared device, always log out after the session ends.

aq999 game will not be held responsible for any unauthorized access or financial loss resulting from a member's negligence.

4Deposits and Withdrawals

4.1 Deposit Rules

aq999 game currently accepts deposits via bKash, Nagad, and Rocket. The minimum amount for each deposit is ৳200. Transactions must be made from a mobile banking account registered in the member's own name — deposits from third-party accounts are not accepted.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal processing generally takes between 30 minutes and 3 hours. Withdrawals can only be made to the mobile banking account from which the deposit was made. Withdrawals may be delayed if identity verification has not been completed.

5Bonuses and Promotions

5.1 Welcome Bonus

aq999 game offers new members a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example, a deposit of ৳1,000 adds a bonus of ৳1,200, bringing the total balance to ৳2,200; to withdraw this bonus, a wager of ৳1,200 × 10 = ৳12,000 must be completed. The bonus amount cannot be withdrawn as cash before the wagering requirement is met.

5.2 Other Promotions

Various offers including weekly and monthly promotions are available from time to time. Each offer has specific conditions, wagering requirements, and an expiry period. Attempting to abuse the bonus system, bonus hunt, or exploit it in an artificial manner will result in the bonus being cancelled and the account may be suspended.

• Claiming bonuses on multiple accounts from the same household or IP address is prohibited.
• Bonus balance and cash balance are managed separately.
• If a withdrawal is made before the wagering conditions are met, the bonus and any winnings earned from the bonus will be cancelled.
• aq999 game reserves the right to modify or cancel special promotional offers at any time.

6Betting and Gaming Rules

6.1 Bet Acceptance and Cancellation

Every bet placed on aq999 game is considered final once confirmed. The platform reserves the right to cancel bets accepted due to technical errors or incorrect odds. The following applies to sports betting:

• Bets must be placed before the event begins; live betting rules apply separately.
• If an event is cancelled or abandoned, the staked amount will be refunded.
• In the event of a dispute over a result, the official announcement of the relevant sports governing body is final.

6.2 Casino and Slot Games

For casino games and slots, the rules of each individual game provider apply. Game outcomes are determined through a Random Number Generator (RNG) and aq999 game has no involvement in this process. If a game is interrupted mid-play due to a technical error, the result will be determined based on data saved in the system.

7Prohibited Activities

The following activities are strictly prohibited. Any violation may result in account cancellation and forfeiture of all balances:

• Operating multiple accounts or using third-party accounts.
• Placing bets using software bots, scripts, or automated tools.
• Exploiting loopholes in the bonus system or abusing it strategically.
• Fraudulent payment transactions or activities related to money laundering.
• Interfering with the platform's security systems or attempting unauthorized access.
• Fraudulent behavior or collusion with other members.
• Using a VPN or proxy to bypass restrictions.

8Account Closure and Suspension

8.1 Platform Rights

aq999 game reserves the right to investigate, suspend, or close any account for any reason or without reason. This action may be taken in particular for violations of the Terms, on suspicion of financial fraud, or at the direction of law enforcement authorities.

8.2 Voluntary Closure by Member

A member who wishes to close their account on their own initiative may contact the support team. Any pending bonuses or wagering conditions will be cancelled before the account is closed. If a cash balance remains, it can be withdrawn after proper identity verification.

9Personal Data and Privacy

aq999 game is committed to keeping members' personal data secure. For detailed information on how data is collected, stored, and used, please read our Privacy Policy. Members' personal data is not sold to third parties; however, data may need to be shared with authorities to meet legal obligations.

Important administrative messages may be sent to the mobile number and email address provided at registration. These communications cannot be turned off entirely, but you can opt out of promotional messages.

10Responsible Gaming

aq999 game believes that online gaming is a form of entertainment and should never be seen as a source of income. We encourage all members to play within their limits and to seek help when needed. The Responsible Gaming Policy contains detailed information on setting deposit limits, taking temporary breaks, and the self-exclusion option.

• Avoid betting beyond your means.
• Avoid the tendency to bet more in an attempt to recover losses.
• Do not let gaming harm your family or professional responsibilities.
• Use the self-exclusion or deposit limit features if needed.

11Limitation of Liability

aq999 game will not be held liable for the following:

• Any loss caused by internet disconnection or a member's device.
• Software issues or RTP changes by third-party game providers.
• Any loss resulting from a member's negligence or breach of the Terms.
• Service disruptions caused by unforeseen circumstances or force majeure.

In the event of any dispute or complaint, the transaction records recorded by aq999 game will be considered the final proof.

12Changes to Terms

aq999 game reserves the right to change, amend, or update these Terms at any time. Members will be notified of significant changes through their registered contact details. Continuing to use the platform after changes have been made constitutes acceptance of the revised Terms. It is recommended to visit this page regularly for the latest Terms.

For general questions about the platform, detailed answers on various topics are available on our FAQ page.

13Contact and Support

If you have questions about any part of these Terms or need assistance with your account, please contact the aq999 game support team:

• 24/7 Live Chat — direct support in Bengali and English available through the platform.
• Email Support — [email protected]