aq999 game Privacy Policy

1.1 Information You Provide Directly

We collect information that you provide to us yourself. This includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Login credentials (username and encrypted password)
• Transaction details via bKash, Nagad, or Rocket (account number and amount)
• Information provided when contacting customer support

1.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device identifier information
• Browser type and operating system
• Pages visited, session duration, and click history
• Information collected through cookies and similar tracking technologies
• Game play history and deposit/withdrawal records

1.3 Identity Verification Information

We carry out an identity verification (KYC) process in the interest of financial transaction security and account safety. This process may require details from your government-issued ID or related documents. A verified account is required to access certain benefits, including birthday gifts.

2.1 Service Operation and Improvement

aq999 game uses collected information for the following purposes:

• Creating, managing, and securing accounts
• Processing deposits, withdrawals, and bonus transactions
• Identifying and resolving technical issues on the platform
• Personalising the game experience
• Improving the standard of customer support

2.2 Legal and Security Obligations

We process information to prevent fraud, combat money laundering, and meet legal obligations. Information may be provided in response to lawful requests from relevant authorities.

2.3 Communications and Promotions

With your consent, we may send you notifications about new promotions, bonus offers, and service updates. You can opt out of these communications at any time. We never send misleading or false promotional material.

3.1 Disclosure to Third Parties

aq999 game does not sell your personal information to third parties for any commercial purpose. However, limited information may be shared in the following cases:

• Payment processors (bKash, Nagad, Rocket) — to complete transactions
• Game software providers — to operate technical services
• Law enforcement agencies — on the basis of a legal order
• Technology service partners — only as required to operate the service, under strict confidentiality agreements

3.2 International Data Transfers

For technical reasons, your information may sometimes be processed on servers outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the destination country and that data transfer agreements have been executed.

3.3 Business Transfers

In the event of a business restructuring, merger, or asset sale, user information may form part of the transferred assets. We will notify you in advance of any such change.

4.1 Use of Cookies

The aq999 game website uses cookies. Cookies are small text files stored in your browser. They help us with the following:

• Keeping login sessions active
• Saving language and preference settings
• Analysing site performance
• Detecting security threats

4.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, please note that disabling cookies may cause some services to not work properly. Login and transaction features in particular rely on cookies.

5.1 Technical Security

To protect your information, aq999 game uses industry-standard security technologies:

• SSL (Secure Socket Layer) encryption — on all data transmissions
• Passwords stored in hashed form only — never in plain text
• Two-factor authentication (OTP) — for login and withdrawals
• Regular security audits and vulnerability testing
• Data backup and disaster recovery planning

5.2 Administrative Security

Only authorised staff have access to user information, and they are bound by strict confidentiality agreements. Every unauthorised access attempt is logged and investigated immediately.

5.3 Response to Data Breaches

If a data breach occurs, we will notify affected users as quickly as possible and take immediate steps to limit the damage. Relevant authorities will also be informed as the situation warrants.

6.1 Access and Correction of Information

You can view the information stored in your account and correct it if needed. Requests to correct inaccurate or incomplete information can be sent to our customer support team. We process requests within a reasonable time.

6.2 Request for Deletion of Information

After closing your account, you may request that your personal information be deleted. However, certain information may be legally required to be retained for a specified period due to legal obligations — such as financial transaction records.

6.3 Objection to Processing

You have the right to opt out of marketing communications or to restrict certain aspects of data processing. However, it may not be possible to restrict the processing of information that is essential for core service operations.

For information about your rights regarding responsible gaming and the option to set limits, detailed information is available on our Responsible Gaming page.

7.1 Retention Policy

All your information is retained while the service is active. Even after an account is closed, the following information may be kept for a specified period:

• Financial transaction records — as required by legal obligations
• Identity verification information — in compliance with anti-money laundering regulations
• Customer support conversation records — for dispute resolution

7.2 Method of Data Destruction

Once the retention period ends, information is securely destroyed. For digital data, a secure overwriting method is used to prevent recovery.

8.1 Age Restriction

aq999 game is for persons aged 21 or above only. We do not knowingly collect information from minors. Age is verified at the time of account registration, and ID may be requested in cases of doubt.

9.1 Responsibility for External Services

Third-party services integrated into our platform (such as payment gateways or game software) are governed by their own privacy policies. aq999 game is not responsible for how your information is handled by those services.

Before sharing information with third parties, we verify their privacy standards and provide only the minimum information necessary.

10.1 Notice of Changes

aq999 game may update this privacy policy from time to time. For significant changes, a notification will be sent to your registered email or displayed on the platform. The "Last Updated" date at the top of the page always reflects the current version.

10.2 Meaning of Continued Use

Continuing to use the platform after a policy change means you are considered to have accepted the updated policy. If you do not agree with the new policy, you have the right to close your account.

Alongside this policy, we recommend reading our FAQ page for detailed terms of platform use, gambling rules, and information about your rights and responsibilities.